The entire process on average takes 1-2 weeks, but sometimes faster depending what insurance company you have and where you are in the claims process. Your vehicle first has to get "approved" by your insurance company before we can work on it. Your insurance adjuster comes to the shop and examines the vehicle under the lights to count all of the dents we have identified. Then they decide how much to pay for repairs based on a Insurance industry claim estimating software. Which we use too.

We can't control how fast your insurance company operates, but we call them every day and ask for updates. On average it takes between 2-5 business days, but sometimes it can take longer for your insurance company to send out an adjuster and approve repairs (We cover ALL rental car cost during this time).Some companies like State Farm, Farmers, and All State approve claims within 2 or 3 days. Other companies like National General, Progressive, and USAA subcontract their estimate to a third party, and can take up to 2 weeks to send an adjuster out. Our team calls your insurance company about your claim every day to move it forward as quickly as possible. Time to approval also varies depending on the timeline of the storm. Early in a storm - Progressive and other companies send field adjusters to handle the massive amount of claims. But later in the storm the field adjusters leave to other areas, and Progressive will subcontract to a third party. That's why it's best to file a claim as early as you can. Once your insurance adjuster finishes processing the claim, we get something called "Repair Authorization". Once authorized we can begin our work. On average it takes about 1-3 days to do the labor of fixing the dents, quality inspection, and final preparations before your vehicle is returned to you. If your vehicle has very heavy damage it could take longer, but usually not more than 3 days once authorized by insurance.

Paint-less Dent Repair or PDR is preferred by customers because it saves your nice factory paint job. These before and after videos were made at my first shop. We only had a small garage back then, check out our social media for the latest updates and to see our new bigger shop. These videos show a bunch of vehicles in different stages of the repair process. You will be able to see the tools used, how the dents are taken out, and what the cars look like when they are in repair vs finished. The high SKILL LEVEL of the dent guy is ultimately the biggest advantage of bringing your vehicle to us. You don't want some guy that's fresh out of PDR school working at a dealership. You want an experienced 30-year veteran PDR guy. Those guys only work for smaller companies like mine. Hail Restore specializes in Paint-less Dent Repair and only people with 20-30 years experience are touching your vehicle. Painters in auto body shops just can't achieve the same paint quality as the industrial production factory that makes your vehicle. So Paint-less Dent Repair is preferred by customers because the dents are pushed out by hand and there isn't any need for paint, chemicals, or cutting the roof off the car. Because our dent guys are highly skilled, they can fix cars that other shops would replace and paint your roof & hood. When you repaint the entire roof of a vehicle and its left parked in the sun exposed to weather, over several years that paint will look bad. Trust me you don't want your expensive nice 2022 SUV repainted. And you definitely don't want to trust that vehicle to just anyone. The headliners and components of all modern vehicles are designed to be removed and installed (called R&I). Dropping the headliner gives the dent tech "access" to the metal of the roof to push the dents out using metal hand tools. The dent tech carefully reshapes the metal while looking at lights or line-board to accurately restore the appearance of the surface using thousands of precise "pushes". On big flat panels with access the tech will "push" the metal using hand tools. But other panels like the rails (or pillars) of the car, or areas where there isn't tool access, require techniques like "glue-pulling" or "blending". When the repair is finished the metal looks smooth and like new again. The original factory paint is preserved. The full resale or trade in value of the vehicle is restored. You won't be able to tell the vehicle was ever in a hail storm.